“After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.” However, it is for the court to determine a date for the hearing.Īndrea Coscelli, chief executive of the CMA, said: “Companies must abide by consumer protection law and treat their customers fairly.
The CMA will also be asking the court to order that Truly Holdings puts in place appropriate processes to ensure it complies with the law in the future.Īs the CMA considers that Truly Holdings is in breach of the law and that harm to consumers is ongoing, it is seeking that the claim be expedited, so that the case can be heard more quickly. The CMA has therefore filed proceedings requesting a court order that outstanding refunds be immediately repaid and that, going forward, customers who are entitled to a refund are repaid within 14 days. The CMA does not consider that Truly Holdings has done enough to provide refunds to package holiday customers with outstanding claims, including recent cancellations, or to make sure that it pays all future refunds that are due within the 14 days required by law. In May, the government body announced that Truly Holdings, the company that operates Teletext Holidays, and its sister company, the travel operator , had signed undertakings committing to refund package holiday customers for holidays cancelled during the pandemic.Īfter reviewing Truly Holdings’s final report on progress with repayments, the CMA wrote to Truly Holdings on September 16th stating it would take the company to court unless it took urgent action to improve how it handles refunds to package holiday customers. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website.The Competition & Markets Authority has launched court action against Teletext Holidays over inadequate progress on refunds to package holiday customers. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights.
If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
When you pay you will be supplied with an ATOL Certificate. Check out our discount codes for more savings.Īll the flight-inclusive holidays on this website are financially protected by the ATOL scheme. You’ll be able to find some great deals on cruises from Southampton and around the Mediterranean. We’ve got lots of great cruise deals departing from all over the world. Where are the cheapest destinations to cruise? Not only will you get your breakfast, lunch, dinner and snacks as part of the package – all your drinks are included too. What is included in a Marella Cruises sailing?Our Marella Cruises are All Inclusive as standard. Take a look at our latest last-minute cruise deals. We have lots of great deals on cruises departing soon. Or, you can save extra by using one of our TUI discount codes.Ĭan I book a cruise last minute?Yes. Take a look through our deals page for some of our best cruise deals, or check our discover articles for handy tips and tricks for saving money on your next cruise. Ready to raise the anchor? You’ll find all of our best cruise deals on this page. Regardless of which ship you’re on, you can expect plenty of bars, restaurants and West-End-worthy shows, as well as Marella Cruises’ signature first-class service. Marella Explorer and the adults-only Marella Explorer 2, meanwhile, count a Prosecco lounge, a glamorous spa and a nightclub-meets-casino among their highlights. On the family-friendly Marella Discovery and Marella Discovery 2, you have a rock-climbing wall, an outdoor cinema and two pools. We’ve got four top-of-the-line ships for you to choose from. And, all of our cruises are All Inclusive, so flights, transfers, food, drinks, tips and service charges are all sorted. Our itineraries showcase some of the world’s must-see locations, from sandswept islands in the Caribbean Sea to skyscraper-filled cities in Far East Asia. At Marella Cruises, we’ve got plenty of top-quality cruise deals to suit every budget.
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